Legal notice

1. Legal Framework and Compliance

This website is operated by Semeru Living (referred to downstream as "we," "us," or "our"). As a digital business entity established and operating under the laws of the Republic of Indonesia, our operations, transactions, and electronic contracts comply with:

  1. Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE) and its subsequent amendments.
  2. Government Regulation No. 71 of 2019 on the Arrangement of Electronic Systems and Transactions (PSTE).
  3. Law No. 8 of 1999 on Consumer Protection.

By accessing and using this website, you agree to comply with and be bound by the terms outlined in this Legal Notice, as well as our Terms of Service, Shipping Policy, and Privacy Policy.

2. DDP Shipping, Custom Clearance, and Jurisdiction

Our product pricing structure incorporates a DDP (Delivered Duty Paid) system for eligible destination zones. For locations deemed "out-of-reach" by our automated logistical partners, additional shipping costs are calculated dynamically at checkout.

  1. All international sales originating from our Indonesian base are bound by Indonesian cross-border e-commerce regulations and international trade laws.
  2. While we handle standard customs clearance fees under DDP guidelines, buyers remain legally responsible for ensuring that the products they import comply with the local import laws and restrictions of their destination country.

3. Intellectual Property Rights

All content published and made available on this website—including, but not limited to, text, logos, graphics, images, digital downloads, data compilations, software, and overall website design—is the exclusive property of Semeru Living and is protected by Indonesian Intellectual Property Rights (HKI) laws, including Law No. 28 of 2014 on Copyrights and Law No. 20 of 2016 on Trademarks. Unauthorized reproduction, distribution, or modification of any material on this website without express written consent is strictly prohibited.

4. Limitation of Liability

To the maximum extent permitted by Indonesian law, Semeru Living shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from:

  1. The temporary unavailability or technical malfunctions of the website.
  2. The misuse or improper handling of products after successful delivery to the buyer.
  3. Delays or failures in delivery resulting from force majeure events (e.g., natural disasters, customs delays, international shipping strikes, or political instability).

5. Governing Law and Dispute Resolution

This Legal Notice, along with any transactions conducted through this platform, shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of Indonesia.

In the event of any disputes, claims, or controversies arising out of or relating to your use of this website, the parties shall first attempt to resolve the issue amicably through good-faith consultations. If an amicable settlement cannot be reached within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the District Court of Jakarta, Indonesia.

6. Modifications to the Legal Notice

We reserve the right to review, update, and modify this Legal Notice at any time without prior announcement to comply with changing Indonesian laws or updated e-commerce regulations. Any changes will become effective immediately upon being posted on this webpage.